Eliminate redundant research and enable your consultants and sales personnel to cross-sell and up-sell

By their nature, professional service organizations rely on highly specialized expertise as their most significant asset. Historically, these groups have focused on document management repositories to try to maximize intra-group learning and knowledge sharing. Unfortunately, the majority of the intellectual capital of such an organization does not and cannot reside in documents, but rather in the experiences and insights of the consultants and sales engineers themselves.

AskMe solution helps organizations to tap into the collective knowledge of your consultants and sales engineers across geographical barriers to apply that knowledge to every sales proposal and services project thereby maximizing the bandwidth of the services organization and increasing quality and service delivery.

Solution Benefits:

	Improve sales proposals and consultant throughput by sharing best consulting practices, product insights, and up-sell tactics
	Increase customer satisfaction by increasing the quality and speed of services output
	Minimize redundant research efforts and leverage existing thinking, research, and work across multiple teams, groups, and countries
	Build a connected network with key partners, suppliers and VAR's to further increase the benefits outside of the core organization

Customer case study:
Parametric Technology Corporation (PTC) is a global leader in Design and Product Lifecycle Management solutions. PTC has a globally dispersed professional services, support and sales organization along with a VARs network to support customers worldwide.

To effectively share knowledge and insights within their sales and services organizations, PTC identified the following key requirements for their Knowledge Management strategy:

	Globally connect all employees in professional services, sales, and support functions to enable knowledge sharing
	Enable connections between VAR's and partners with PTC services personnel to solve problems and gather inputs
	Provide single point of access to all data and tools such as wikis, portal, email public folders and product design systems
	Institutionalize knowledge exchanges into best practices

PTC selected AskMe Enterprise to help achieve their goals after a careful examination of the product capabilities and build vs. buy analysis. Now AskMe Enterprise is enabling vital connections within the sales and services organization to share insights on business proposals, customer issues, new services methodologies and templates.

Results:

	Over 300 new business critical problems are solved each month
	Quantified over $6 Million in savings through effective re-use within services organization
	Increased satisfaction metrics of VARs and partners