Knowledge Management & Social Networking Software and Services | AskMe - Realcom

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AskMe solution for Financial Services

Improve efficiency and decision making process of front line staff across branch offices

Financial services organizations are typically structured with frontline employees in branch offices interfacing with customers and centralized corporate groups forming key policies and decisions.

AskMe helps connect frontline branch staff with the appropriate corporate groups to enable two-way communication regarding new policies, customer feedback and insights into new marketing programs. At the same time, employees across branch offices can be connected based on their departments and their roles to enable knowledge sharing amongst peers. This enables faster problem solving of customer issues as well as ability to re-apply learning's from new programs, proposals and marketing tools.

Business Benefits:

	Improve frontline operations productivity, problem-resolution and decision making capabilities
	Transform into a "customer-focused" organization with information flow from customers and frontline staff into corporate groups
	Create new products and services through effective feedback mechanism
	More efficient transfer of information and best practices via visible distribution and tracking functions

Customer case study:
The Bank of Tokyo-Mitsubishi, Ltd. (BTM), the largest bank in Japan undertook an initiative to speed up response to customer needs through timely and proper decision-making by frontline employees. BTM chose Realcom's platform for its transformation into a customer-oriented organization.

The bank focused on gathering insights from the front line staff across their branches to share it across the organization. Through this Knowledge Management initiative, BTM successfully enabled knowledge sharing between frontline employees and the banks corporate policy departments as well as between frontline employees in different branches. Through these communities, BTM frontline staff are able to share successes, know-how and Q&As about the processes leading up to successful proposals and deals thereby spreading lessons learned and insights quickly to other branch offices.

Mr. Masayuki Ito, deputy general manager of BTM's Planning Office says "By using Knowledge Management as a springboard to customer oriented reform, BTM has established an unrivaled position as an integrated financial institution".

Learn more about AskMe Enterprise and AskMe for SharePoint