Knowledge Management & Social Networking Software and Services | AskMe - Realcom

Solutions

Expertise Location and Management

Overview
As organizations grow and increase in size, complexity, locations, products and functions, it becomes harder and harder to locate right expertise within an organization. Most organizations end up asking themselves "If only we knew what we know"**. An associated problem is the fact that a vast majority of crucial organizational knowledge is "Tacit knowledge" and industry research estimates tacit knowledge to be as high as 60-80% of total knowledge in most organizations.

Expertise Location and Management solutions enable organizations to build expertise profiles, enable faster expertise location, and manage tacit knowledge. Some of the critical capabilities required for such solutions are:

	Dynamic user profiling to keep profiles updated
	Meta-profiles to aggregate profile information
	Search to identify expertise matches
	Connection brokering and routing of requests based on security, business rules, etc.
	Tools to capture and manage tacit knowledge
	Integration with systems that manage documents and explicit knowledge

AskMe Enterprise and AskMe for SharePoint provides comprehensive suite of capabilities for Expertise Location and Management.

Benefits of Expertise Location and Management

	Faster problem solving and reduce re-invention through finding right expertise
	Improve productivity through faster connection making (5-6 emails or phone calls vs. a search to locate right individuals in a company)
	Capture tacit knowledge for re-use and training
	Faster ramp-up time for new hires

Customer Example
Click here to read "Knowing what we know", an article from a large Fortune 100 aerospace company.

** "If only we knew what we know: The Transfer of Internal Knowledge and Best Practice" - Book by Carla O'Dell and C. Jackson Grayson, Jr.