Knowledge Management & Social Networking Software and Services | AskMe - Realcom

Services

Consulting Methodology Sharepoint Services Product Support

Product Support


		Sample Tools in AskMe's Methodology

			Value Assessment Framework
			Pre-population Strategy Guide
			Business Process Mapping Guidelines
			Taxonomy Creation Methodology
			Integration Guidelines
			Pre-installation Checklist
			Success Metric Development Framework
			Business Case and ROI Framework

AskMe's Product Support Team provides you with tools and support to easily maintain AskMe Enterprise on an on-going basis.

The team offers 24X7 support in handling critical issues, and is also available to assist you in understanding the system's features and functionality. In addition, AskMe customers have access to an online support application -- AskMe SupportWeb, which has been built with the latest version of AskMe Enterprise.

With AskMe SupportWeb, you can:

	Browse our extensive technical knowledgebase of FAQs, Best Practices, solutions, resources, and more.
	Submit, update, and view support requests, as well as track system enhancement requests.
	Subscribe to relevant content areas.
	Search a comprehensive information depot for troubleshooting needs.

Customers and partners are welcome to access our support Web site anytime at http://support.askme.com.