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Provides capabilities such as auto-escalation to ensure fast response times for critical business issues and quality review cycles for sensitive content.
For an Employee Knowledge Network to be used frequently and conform to existing business processes, formal mechanisms should be put in place to ensure that knowledge seekers get business critical issues addressed quickly and that sensitive content is reviewed before it is published and disseminated.
Through AskMe Enterprise's Business Rules and Workflow Engine, organizations can create formal rules that automatically escalate open issues or forward responses through approval loops. These rules get triggered based on the content in the conversation, the participants, context of the request, and the expected turn-around time.
AskMe Enterprise's Business rules and Workflow Engine comes equipped with an easy to use, front end administrator console that enables COP leaders and system administrators to create rules without any technical background or training.
Highlights
 | Auto-escalation that ensures business critical issues are addressed quickly
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| Approval loops for sensitive content areas
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| Workflow engine that enables the system to tie into existing corporate publishing processes
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| Administrator interface that requires no technical training to create business rules
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| Business rules are created through an elegant user interface that requires no technical training. |
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Auto-Escalation
Rules can be put in place to automatically escalate unanswered, business critical issues. These rules can be triggered by content, origin of request, conversation scenario, etc. Open issues can be forwarded to a designated set of experts or to the most appropriate communities.
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Employees are assured of a quick response to their requests. |
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Optimized prioritization through automatic issue escalation and routing. |
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Easy to customize AskMe Enterprise without programming knowledge.
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Approvals and Workflow
COP leaders may decide to instate approval loops for areas that are deemed sensitive or where the information must be reviewed before it is disseminated to the organization at large. The ability to create custom workflow schemes also enables the system to tie into existing publishing processes some organizations may have in place.
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Ensures appropriate level of quality control for sensitive material |
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Can be COP or content specific and can be set to trigger only in business critical contexts
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