Knowledge Provider Services

Fully leveraging the power of your top knowledge workers and giving them the tools to spend their time more efficiently will dramatically impact your organization's execution speed and quality.

Knowledge workers with critical expertise are an integral part of an Employee Knowledge Network. They unblock tasks for other employees by providing just-in-time knowledge, they publish lessons learned and identify key advancements that should be applied across the organization, and they create a knowledgebase that prevents them, and their colleagues, from answering the same questions over and over again.

Each employee on the system has access to a Personal Profile Manager, which details their background, education, projects worked on, memberships, etc. They have full control to edit and modify this profile. In addition, AskMe Enterprise comes equipped with plug-ins to HR databases, LDAP directories, and other sources of employee information to dynamically augment the user entered profile. Furthermore, every time a knowledge provider answers a question or adds a publication to the system, AskMe Enterprise automatically updates their profile to account for any new areas of expertise present in these contributions.

Some organizations may choose to augment the Personal Profile Manager with the Automatic Profile Engine.This engine automatically identifies keywords that best describe an employee's expertise by mining documents and, optionally, e-mails that they have authored.

An expert's profile page contains information on their education, work history, projects worked on, languages known, etc. These pages are customizable and extensible.


Personal Profile Manager The Personal Profile Manager enables subject-matter-experts (SMEs) to manage and publish information about their expertise. SMEs' profiles can be supplemented by information from HR databases, LDAP directories, and other sources, and these complete profiles are key to matching business problems to the expertise of individual SMEs.

	Provides an efficient means of creating employee profiles by enhancing information imported from corporate repositories
	Recognizes knowledge workers for contributions they make to the organization

Reputation Management Reputation Management features include the designation of "Featured Experts" across the site and in specific communities, and provide the necessary incentives to ensure continual expert participation.
	Motivates employees to provide high quality solutions in a timely manner
	Facilitates the identification of top contributors

FAQ Publishing and Management
FAQ Publishing and Management enable employees to easily manage a collection of answers, and to effortlessly reuse those answers for repeat questions. Furthermore, it enables them to publish content directly from e-mail by forwarding it to an AskMe monitored alias

	Enables employees to avoid rework by publishing answers to frequently asked questions
	Enables employees to publish lessons learned and FAQs directly from e-mail

Workload Management Workload Management enables subject-matter-experts to personally control or change the number of questions that they are willing to answer at any given time.

	Guards your top contributors from being overloaded with inquiries by enabling them to specify the maximum number of questions they should receive in any given period of time
	Ensures seekers receive timely responses

Personal Message Center The Personal Message Center enables subject-matter-experts (SMEs) to easily view and manage the questions they receive and the answers they provide.

	Provides SMEs a dashboard with a history of questions received and answers provided
	Extremely easy to use interface that requires no training

Answer Auto-Obsolete Answer Auto-Obsolete allows a knowledge provider to set an expiration date on the answer provided, thereby helping to ensure an up-to-date and relevant knowledgebase.

	Enables SMEs to automatically expire their answers in the future
	Ensures an up-to-date and relevant knowledge base

Question Forwarding
Question Forwarding enables knowledge providers to leverage each others' expertise before the answer is sent back to the seeker. Answer Forwarding is typically used when a knowledge provider considers a colleague as a more qualified source for a part of the answer.

	Allows SMEs to easily forward questions & resources to other employees
	Ensures that the most qualified expertise is applied to employees problems

Highlights

The Personal Profile Manager enables knowledge providers to easily manage and publish information about their expertise

Email publishing capabilities enable knowledge providers to post content on the system simply by forwarding an email to an AskMe Enterprise monitored alias