Knowledge Delivery Engine


		Highlights

			AskMail automatically routes questions sent through standard e-mail to the most qualified subject-matter-experts across the company
			KnowledgeNow immediately dispatches all known information (including best practices, list of subject-matter-experts, etc.) in response to an employee's e-mail.
			InformMe enables your organization to proactively distribute newly discovered knowledge as soon as it becomes available, and to target employees who have explicitly stated their interest in a topic.

Enable employees to use e-mail for automated problem solving, and stay abreast of topics affecting their work.

Today's competitive global environment demands increased speed of execution and higher quality of output from all organizations. These competitive pressures are manifested by the ever increasing complexity and volume of tasks performed by individual employees. It is therefore vital for an organization to ensure that:

	Employees can easily, efficiently, and immediately receive relevant knowledge and information as needed
	The organization is proactive in the distribution of know-how and expertise as soon as it becomes available to employees who need to know.

The AskMe Knowledge Delivery Engine is a package designed to address both needs through AskMail™, KnowledgeNow™, and InformMe™.

This AskMail component of the engine automatically routes questions sent through standard e-mail to the most qualified subject-matter-experts across the company, and notifies the employee when answers become available. AskMail works seamlessly with the Business Rules and Workflow Engine.

KnowledgeNow, a second component of the Knowledge Delivery Engine, adds a new and potent dimension to your existing e-mail system. This component enables employees to e-mail their problems to a predefined alias, and immediately receive an e-mail from the system with a list of relevant best practices, existing answers, documents, resources, and subject-matter-experts who can add more insight. This unprecedented level of automation in problem solving is masked in your employees' existing daily routine: requesting information through e-mail.

InformMe completes the Knowledge Delivery Engine by enabling your organization to automatically and proactively distribute newly discovered know-how, best practices, and other valuable information to employees who have explicitly stated their interest in particular topics.

KnowledgeNow automatically delivers all relevant information to your employees in response to their e-mails.


InformMe InformMe enables your organization to proactively distribute newly discovered knowledge (e.g. best practices, answers, etc.) as soon as it becomes available. and to target employees who have explicitly stated their interest in a topic.

	Employees receive information relevant to their work.
	Enables your organization to proactively distribute new lessons learned

KnowledgeNow Automatically dispatches all known information (including best practices, list of subject-matter-experts, etc.) in response to an employees e-mail.

	Packages all known information relevant to a problem at hand in an e-mail to the employee.
	Does not require any change in the existing work habits of employees.

AskMail Automatically routes questions sent through standard e-mail to the most qualified subject-matter-experts across the company, and notifies the employee when answers become available.

	Enables employees to ask questions directly from their standard e-mail.
	Does not require any change in the existing work habits of employees.