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Ford Selects AskMe Enterprise to Power Employee Knowledge Networks in Consumer Service Divisions |
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SEATTLE, July 10, 2002 - AskMe Corporation, a world-leading provider of Employee Knowledge Network (EKN) software solutions, announced today that Ford Motor Company has selected AskMe Enterprise to power the Ford Customer Service Division (FCSD) Employee Knowledge Network in its North American and Global Customer Service Divisions. With AskMe Enterprise, FCSD's North American field force, which is responsible for implementing marketing programs within Ford dealerships across the U.S., will be able to obtain just-in-time expertise from the company's general office.
"Ford's selection of AskMe Enterprise is another strong endorsement of AskMe's approach to solving a ubiquitous need in large organizations - the need to deliver employee expertise to other employees on an as-needed basis," said Udai Shekawat, co-founder and chief executive officer of AskMe Corporation. "With AskMe Enterprise, Ford will be able to significantly improve the productivity of its field force while delivering a higher level of service to one of their most critical constituencies: their nationwide dealer network." In an ongoing effort to increase the quality and speed of service delivered to its dealer network, Ford realized that a significant portion of its field force's time was spent tracking down answers to dealers' specific questions regarding different marketing programs. Using AskMe Enterprise, FCSD's field force will be able to immediately discover the right experts, receive accurate and timely responses that are automatically captured for reuse, and provide dealers with a higher level of service. The additional capacity generated from the time savings benefits of AskMe Enterprise will enable FCSD's field force to concentrate on higher-return activities such as implementing Ford's marketing programs across more dealerships to generate significant financial results for the company. In addition, North American Customer Service Division employees and their global counterparts - which include the business-development specialists of all of Ford's cross-trustmark organizations such as Volvo, Mazda, Jaguar, and Range Rover - will use the FCSD Employee Knowledge Network to discover and exchange expertise and leverage best practices globally to create more successful marketing programs. About AskMe Corporation AskMe Corporation is the leading provider of knowledge sharing solutions to Global 2000 companies. The privately held company was founded in 1999 by former senior technologists from Microsoft, who envisioned a new way to unlock the knowledge in peoples' minds and share it with others. The company's flagship product, AskMe Enterprise, is the most widely deployed enterprise knowledge sharing platform in the world - more than ten million people have used the AskMe platform. The Seattle, Washington-based company is made up of experienced technology professionals from industry - leading companies such as Microsoft, Intel, and Internet Security Systems. AskMe, AskMe.com, and AskMe Enterprise are trademarks of AskMe Corporation. To get more information about AskMe Enterprise, click here. |
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